Managed IT Services & Support

A Managed Service Provider, or MSP, is an IT partner that looks after your business technology on an ongoing basis. Instead of just trying to fix things when they break, an MSP monitors, maintains, secures and supports your systems.

As your MSP, Tantos IT & Digital Solutions proactively monitors your device performance and system health so we can resolve  preventable issues before they cause disruption. 

If something does go wrong, we can find and resolve the issue more efficiently, and we can provide more informed advice on the technological needs of your business.

Managed IT Services typically include proactive monitoring and maintenance of your devices and systems to minimise downtime and reduce the support hours required to keep you operational.

A Tantos Managed IT Services package is tailored to the specific needs of your business. We use Remote Monitoring & Management (RMM) software, typically paired with backup and endpoint protection, all running silently in the background to keep your business protected. 

Yes.

Managed IT Services offer the benefits of an internal IT team, without the overheads and staff costs. It’s a practical and affordable way for small and medium businesses to maintain their technology investments and protect their operations from external threats and downtime.

Incidental IT support hours can add up quickly into a large bill due to often avoidable issues that arise in your devices and systems. Managed IT Services are provided for a small, fixed monthly cost that greatly reduces the amount of incidental IT support hours required to fix things when they break because they simply don’t break as often, and if they do, they can be fixed more efficiently.

Where required, we will attend on site in the Newcastle, Lake Macquarie, Port Stephens and the Hunter Valley.

We endeavour to provide remote support in first instance to resolve issues faster, at lower cost to our clients, and to restore operations more efficiently, but whenever it is needed, our team is 100% local to enable fast and responsive onsite service to businesses the region.

Managed IT Services improve cybersecurity by keeping systems patched, monitoring devices, managing endpoint and email protection, checking backups and identifying risks before they become bigger problems. As a minimum, we always recommend including our endpoint protection and backup services provided by Acronis to help protect devices, secure business data and improve recovery readiness if something goes wrong. Regular reviews and testing also help strengthen your overall security posture.

Yes. Managed IT Services give us an accurate, ongoing view of your entire technology environment, including your users, devices, systems, risks and day-to-day operations. Because we already understand your team and how your business works, we can give better-informed advice as your needs change.

As your business grows, the stakes get higher. More users, more systems and more moving parts can create more potential points of failure. Using your MSP to handle upgrades and project work, such as new system rollouts, cloud migrations, or infrastructure changes, gives you a huge head start because we’re already familiar with your needs which saves you time and money in the short term, while reducing complexity and headaches in the long term.

Managed IT Services are usually priced as a predictable monthly fee based on your number of users and devices, systems and support needs.

At Tantos, we will work with you to design a package that fits your business requirements and avoids unnecessary inclusions.

Your Managed Service Provider should offer proactive support, clear communication, local onsite capability, practical advice and flexible service options.

A good MSP, such as Tantos IT & Digital Solutions, puts in the effort to understand your operations, your team, and your business goals, becomming familiar with how you work, where you’re at, and where you want to go. That way, the service and advice you receive is accurate, practical and actionable.

Look for a partner who’s genuinely interested in the success of your business and can support you to get there.